viph Terms & Conditions

1.Acceptance of Terms

These Terms & Conditions, together with the viph Privacy Policy, Responsible Gaming Policy, and any applicable game-specific rules and promotional terms published on viph.lat, form the complete and binding agreement between you and viph governing your use of the platform.

Access to viph.lat and the services offered therein — including online casino games, sports betting, live dealer tables, bingo, and all associated features — is conditional upon your full acceptance of these Terms. Your continued use of the platform following any modification to the Terms constitutes your acceptance of the updated Terms.

viph reserves the right to amend these Terms at any time. Material changes will be communicated via platform notification or email to your registered address. It is your responsibility to review the Terms periodically.

2.Eligibility & Age Requirements

Access to viph and participation in real-money gambling on the viph platform is subject to the following eligibility criteria, all of which must be satisfied at the time of registration and maintained throughout your use of the platform:

• Age: You must be at least 21 years of age. The minimum gambling age in the Philippines under PAGCOR's applicable online gaming guidelines is 21. Persons under 21 are strictly prohibited from registering an account, depositing funds, or placing wagers on viph. viph enforces this requirement through mobile number verification at registration and government-issued ID verification during KYC.
• Jurisdiction: You must be physically located in a jurisdiction where online gambling is not prohibited by applicable law at the time of play. It is your sole responsibility to ascertain the legality of online gambling in your jurisdiction before using viph.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who are legally prohibited from gambling for any reason — including self-exclusion orders, court orders, or operator exclusion lists — are not eligible to use viph.
• Single Account: You may hold only one registered viph account. Registering multiple accounts is a material breach of these Terms and will result in account suspension and forfeiture of any balances.
• Own Account: You must register and play on your own behalf. Using viph on behalf of a third party is prohibited.

3.Account Registration

To access real-money features on viph, you must register an account by providing accurate, complete, and current information, including:

• A valid and accessible email address or Philippine mobile number
• A secure password meeting viph's minimum security requirements
• Your full legal name as it appears on your government-issued identification
• Your date of birth (confirming you are 21 or older)
• Your residential address in the Philippines

You agree to maintain the accuracy of your registration information and to update it promptly if any details change. Providing false, misleading, or incomplete information during registration constitutes grounds for immediate account suspension and voiding of all balances and bonuses.

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account — including deposits, wagers, and withdrawals — is your sole responsibility. viph will not be liable for losses arising from unauthorized account access where you have failed to maintain the security of your credentials.

viph reserves the right to refuse account registration to any individual at its sole discretion, without obligation to provide a reason.

4.Identity Verification (KYC)

viph is required to verify the identity of all players prior to processing withdrawal requests, in compliance with Philippine anti-money laundering regulations and applicable online gaming compliance frameworks. The Know Your Customer (KYC) verification process requires submission of:

• A valid government-issued photo identification document (UMID, passport, driver's license, PhilHealth ID, or equivalent)
• Proof of address (utility bill, bank statement, or government document dated within 90 days)
• Proof of payment method ownership (screenshot of GCash account registered in your name, or bank account details)

Until KYC verification is successfully completed, viph may impose withdrawal limits or temporarily hold withdrawal requests. KYC verification is a one-time process and typically completes within one business day of document submission.

viph reserves the right to request updated or additional documentation at any time, including during periodic account reviews. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

5.Deposits & Withdrawals

5.1 Deposits

viph accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment methods as displayed in the viph cashier at time of deposit. The minimum deposit amount is ₱100. Maximum deposit limits apply per method and per account tier, as displayed in the cashier.

Deposits are credited to your viph wallet upon receipt and confirmation from the payment provider. viph does not charge a deposit processing fee. Any fees imposed by your payment provider are your responsibility.

All deposits must be made from payment accounts registered in your own name. Deposits from third-party payment accounts are prohibited and will be returned or frozen pending investigation.

5.2 Withdrawals

Withdrawals are available to verified accounts only. viph charges zero withdrawal fees on all supported methods. Minimum withdrawal amount is your available real-money balance, subject to any applicable playthrough requirements on bonus funds.

GCash and PayMaya withdrawals for verified accounts are processed within minutes during normal operating hours. Bank transfers (BPI, BDO, Metrobank, UnionBank) are processed within the same business day for requests submitted before the daily processing cutoff, subject to the receiving bank's processing times.

viph reserves the right to conduct additional verification checks prior to processing large withdrawals. Players may be asked to provide supporting documentation for withdrawals that represent unusual activity relative to their account history.

5.3 Currency

The viph platform operates in Philippine Peso (PHP / ₱). All displayed balances, wager amounts, bonus values, and promotional figures are denominated in Philippine Peso unless otherwise stated.

6.Bonuses & Promotions

viph offers various bonuses and promotions including, but not limited to, welcome bonuses, reload bonuses, cashback offers, free spins, tournament prizes, and VIP loyalty rewards. The following general terms apply to all bonuses unless a specific promotion's terms state otherwise:

• Eligibility: Bonuses are available to eligible registered players who meet the stated qualification criteria. Only one bonus may be active at a time unless expressly permitted by the promotion terms.
• Wagering Requirements: Bonuses are subject to playthrough (wagering) requirements unless explicitly stated as "no wagering." Wagering requirements must be met before bonus funds or bonus-derived winnings can be withdrawn. The applicable requirement is stated in each promotion's specific terms.
• Game Contributions: Not all game types contribute equally to wagering requirements. Slots typically contribute 100%; live casino games and sports betting contributions are stated in each promotion's terms.
• Expiry: Unclaimed or unused bonuses expire as stated in the relevant promotion. Expired bonuses cannot be reinstated.
• Abuse: viph reserves the right to withhold, void, or reverse bonuses where it determines — in its sole discretion — that bonus abuse, fraud, or exploitation of promotional terms has occurred. This includes but is not limited to multi-accounting, collusion, or structured play designed to extract bonus value without genuine participation.
• Changes: viph reserves the right to amend or withdraw any promotion at any time. Changes will not retroactively affect bonuses already accepted and in active playthrough.

7.Gameplay & Wagers

All wagers placed on viph are final once confirmed. viph will not reverse or refund wagers on the grounds of player error, misunderstanding of game rules, or dissatisfaction with outcomes. Players are responsible for understanding the rules of any game before wagering.

Game results for RNG-based games (slots, table games, crash games, instant wins) are determined by certified random number generation systems that have been independently audited. Live dealer games use certified physical equipment operated by trained dealers under controlled conditions.

In the event of a technical fault, game malfunction, or disconnection during a game round, the outcome of that round may be voided and the wager returned to the player's account. viph's game logs constitute the final record for dispute resolution purposes.

Minimum and maximum wager amounts per game are displayed within the game interface. viph may impose account-level wager limits at its discretion, including in accordance with responsible gaming protocols.

8.Prohibited Conduct

The following conduct is strictly prohibited on the viph platform and constitutes grounds for immediate account suspension, termination, and forfeiture of balances:

• Registering or using an account if you are under 21 years of age
• Opening more than one account per person
• Providing false or misleading information during registration or KYC
• Using stolen, borrowed, or unauthorized payment methods
• Engaging in any form of fraud, including chargeback fraud
• Exploiting software bugs, game glitches, or RNG vulnerabilities
• Using automated software, bots, or scripts to interact with the viph platform
• Colluding with other players in games where collusion is possible
• Systematic abuse of bonus structures or promotional terms
• Money laundering or using viph to process funds from illegal activity
• Harassment, abuse, or threatening conduct toward viph staff or other players
• Any conduct that violates applicable Philippine law or international law

viph reserves the right to investigate any account it reasonably suspects of prohibited conduct. During investigation, viph may place a hold on the account and any pending withdrawals. If prohibited conduct is confirmed, viph will close the account, forfeit the balance, and report the matter to relevant authorities if required.

9.Responsible Gaming

viph is committed to promoting responsible gambling. We recognize that for some players, gambling can become problematic, and we have implemented tools and policies to support player wellbeing:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Reductions take effect immediately; increases require a 72-hour cooling-off period.
• Loss Limits: Players may set maximum loss thresholds over a defined period, after which further wagering is suspended for that period.
• Session Time Limits & Reminders: Players may configure session duration alerts that display at defined intervals during active play.
• Self-Exclusion: Players may request temporary exclusion (24 hours to 6 months) or permanent self-exclusion from the viph platform. Self-exclusion takes effect within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Players may enable periodic pop-up notifications showing their session duration and net wagering activity.

All responsible gaming tools are accessible from your viph account settings. For detailed information on available tools and external support resources, visit our Responsible Gaming page.

viph operates in compliance with PAGCOR's applicable online gaming responsible gaming requirements. Players under 21 are prohibited from accessing viph under all circumstances.

10.Intellectual Property

All content on viph.lat — including but not limited to the viph brand name, logo, visual design, software, game content licensed from third-party game providers, text, graphics, and user interface elements — is the proprietary property of viph or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use viph.lat for personal entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any viph content without express written permission from viph.

11.Privacy & Data Protection

viph collects, processes, and stores your personal data in accordance with the viph Privacy Policy, which is incorporated by reference into these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

viph complies with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act 10173), in its handling of player personal data. For full details on data collection, use, storage, and your rights as a data subject, please review the Privacy Policy.

12.Limitation of Liability

To the maximum extent permitted by applicable law, viph's total liability to you in connection with your use of the platform — whether arising in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by you in the 90-day period immediately preceding the event giving rise to the claim.

viph is not liable for: (a) loss of profits, revenue, or data; (b) indirect, incidental, special, or consequential damages; (c) losses arising from your failure to comply with these Terms; (d) losses caused by events outside viph's reasonable control including telecommunications failures, payment system outages, or government action; or (e) gambling losses, which are an inherent and accepted risk of participation in gambling activity.

viph makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or malicious code. The platform is provided on an "as is" and "as available" basis.

13.Account Termination & Suspension

viph reserves the right to suspend or terminate your account at any time, with or without prior notice, for any reason including but not limited to: breach of these Terms; suspected fraud or money laundering; failure to complete KYC verification; inactivity (accounts dormant for 12 consecutive months); or at our sole discretion without cause.

You may close your viph account at any time by contacting support. If you close your account voluntarily, any verified real-money balance remaining after all open wagers are settled will be returned to you via your registered withdrawal method within 5 business days, provided you have met applicable wagering requirements.

In the event of termination for breach of these Terms or suspected prohibited conduct, viph may withhold balances pending investigation. Where prohibited conduct is confirmed, balances may be forfeited in full.

14.Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising from or in connection with these Terms or your use of viph, you agree to first contact viph's customer support team to seek an informal resolution. viph will make reasonable efforts to resolve disputes informally within 30 days of receiving a written complaint.

If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause limits viph's right to seek injunctive or other equitable relief in any court of competent jurisdiction.

15.Changes to These Terms

viph may revise these Terms at any time at its sole discretion. When material changes are made, viph will provide notice via the platform interface or email to your registered address at least 14 days before the changes take effect, where reasonably practicable.

Your continued use of viph.lat following the effective date of any revised Terms constitutes your binding acceptance of the revised Terms. If you do not agree to a revision, you must stop using viph and may close your account in accordance with Section 13.

The most current version of these Terms is always available at viph.lat/terms-conditions. The "Last updated" date at the top of this page indicates when the Terms were most recently revised.

16.Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact viph through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on viph.lat

For responsible gaming support, account restrictions, or self-exclusion requests, viph's support team is available around the clock. All formal complaints should be submitted in writing via email and will receive a response within 5 business days.